An item is eligible for return within the applicable return window if it fulfills one or more of the following conditions:
– Was in a physically damaged condition at the time of delivery
– Has one or more parts of accessories missing
– Does not match with what was ordered
Items must be returned in the original manufacturer’s packaging.
https://basafresh.com may, but are under no obligation to, but may honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, https://basafresh.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, screen shots) of each type of the product offered before making a purchase.
Apart from these https://basafresh.com cannot offer refunds for products once they are delivered.